Referral/ Intake/ Waitlist process

Referrals:  NFI is a Specialized Service Agency (SSA) within the larger State designated system of mental health care partners.  Referrals to most of our programs require authorization or recommendation from a community partner, such as Department for Children and Families, Department of Mental Health, School District, or local Designated Agency.

We encourage you to first contact your local Designated Agency to determine available services.

  • NFI Crossroads and Family Center may accept referrals directly from an individual or their representative.


Intake:  NFI’ Program Directors review referral information and maintain the right to determine the appropriateness of accepting the referral.  Acceptance is based on an individual’s clinical need, payer source, and program openings. Individuals may be accepted, denied, or placed on a waitlist

Waitlist:  Waitlist timeframes differ depending on the program. Wait times may vary from a day, few days, to weeks or months. Programs that do not offer a waitlist option will provide individual with alternative community resource or referral to another provider.

The NFI Administrative office does not process referrals or intake paperwork. However, we may help answer general questions or direct the inquiry to a specific program or community partner.