Frequently Asked Questions (FAQ)

What Insurance Types does NFI accept? 

Depending on the program, NFI Vermont has contracts with BCBS, MVP, Cigna, Optum, Aetna and Vermont Medicaid. In some circumstances, other insurance types may be arranged as a single case agreement. 

Who can I speak with if I am in crisis and seeking mental health services? 

Crisis Resources can be found at: 

https://mentalhealth.vermont.gov/services/emergency-services/how-get-help

You can also call 988 for the national suicide and mental health crisis helpline

Am I Eligible for NFI services? 

NFI does not conduct eligibility screenings over the phone.   

Eligibility criteria varies based on each program. See specific programs for additional information. 

How do I make a referral? 

The referral process differs related to the program type. Click the link below for more information:

https://www.nfivermont.org/about/referral-intake-and-waitlist/

Does NFI offer medication management?  

Medication management services are not provided to the public.   

Individuals already enrolled in some of our programs will be assigned a licensed practitioner to help monitor/prescribe medications in conjunction with their community provider.  

How long will my child stay in a Therapeutic Residential program? 

Length of stay varies depending on the program, client need, and their treatment plan goals.  See specific programs for additional information.