Frequently Asked Questions (FAQ)

What Insurance Types does NFI accept? 

Depending on the program, NFI Vermont has contracts with BCBS, MVP, Cigna, Optum, Aetna and Vermont Medicaid. In some circumstances, other insurance types may be arranged as a single case agreement. 

Who can I speak with if I am in crisis and seeking mental health services? 

NFI is NOT a Crisis Helpline. 

Crisis Resources can be found at:

Am I Eligible for NFI services? 

NFI does not conduct eligibility screenings over the phone.   

Eligibility criteria varies based on each program. See specific program tabs for additional information. 

How do I make a referral? 

The referral process differs related to the program type. 

Referrals to Wraparound, CFS, Post Perm, Therapeutic Residential Treatment, and our specialized Schools:

Individuals/families cannot self-refer.

These programs require approval and pre-authorization from the Department of Mental Health, Department for Children and Families, local Designated Agency, or School district/Supervisory Union. 

Referrals to Hospital Diversion: 

Individuals/families cannot self-refer.

If you have VT Medicaid- the local Designated Agency crisis screener or Department of Mental Health will need to provide pre-authorization and then make the referral. 

If you have private insurance- your psychiatrist, hospital case manager/social worker, or Designated Agency worker can coordinate a pre-screen and make a referral on your behalf.  

Outpatient Mental Health Services: 

Individuals may self-refer.

Family Center (counseling for youth and families) 

Currently there is an approx. 2-4 month wait for services.  This program does not maintain a waitlist. 

Crossroads Intensive Outpatient Program (IOP) (for adolescents and adult) 

Currently there is an approx. 2-4 month wait for services.  This program maintains a waitlist.    

Does NFI offer medication management?  

Medication management services are not provided to the public.   

Individuals already enrolled in some of our programs will be assigned a licensed practitioner to help monitor/prescribe medications in conjunction with their community provider.  

How long will my child stay in a Therapeutic Residential program? 

Length of stay varies depending on the program, client need, and their treatment plan goals.